Rubbish Removal Hackney Privacy Policy

This Privacy Policy explains how Rubbish Removal Hackney collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all Rubbish Removal Hackney customers and enquirers within our service area in and around Hackney who contact us, request a quote, make a booking, or otherwise use our rubbish removal services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation GDPR, the Data Protection Act 2018, and all other applicable data protection laws.

Who We Are And How To Contact Us

Rubbish Removal Hackney is the organisation responsible for deciding how and why your personal data is processed. For the purposes of data protection law, we are the data controller in relation to the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our website or on our customer correspondence.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details such as your name, address, service address, email address, telephone number and preferred contact method.

Service and booking information such as details of your rubbish removal request, type and estimated volume of waste, access information for the property, booking date and time, and any notes you provide to help us carry out the service.

Payment and billing information such as billing address, payment method, and payment transaction details. Card details may be processed securely by our payment service provider and are not stored in full by us.

Communication records such as emails, phone call notes, text messages, and any other communication you send to us when making enquiries, requesting quotes, or providing feedback.

Technical and usage information where you use our website, which may include your IP address, browser type, device information, pages visited, and the date and time of your visit. This is typically collected using cookies or similar technologies where permitted by law.

Marketing preferences including your preferences about how and whether you wish to receive marketing communications from us.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form or other communication channels to request information, a quote, or to book a service.

We also collect data when you visit our website, where cookies or similar technologies are used to understand how visitors use the site and to help us improve our services.

In some cases, we may receive limited personal data indirectly from third parties, for example where a letting agent, landlord, or other intermediary arranges a rubbish removal service on your behalf and provides your contact details and the service address to us.

Lawful Basis For Processing

We must have a lawful basis under data protection law to process your personal data. Depending on the specific activity, we rely on one or more of the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, carry out rubbish removal services, process payments, and manage your account or service.

Legal obligation: We may process your personal data where this is necessary for us to comply with legal obligations, such as record retention, tax and accounting requirements, and responding to requests from law enforcement or regulatory authorities where we are legally required to do so.

Legitimate interests: We may process your personal data where it is necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests. This can include managing our business, ensuring service quality, handling queries and complaints, improving our services, and sending limited direct marketing to existing customers about similar services, where permitted by law.

Consent: In some limited cases, we may rely on your consent, for example certain types of electronic marketing, or where we use optional cookies and you have agreed to their use. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes for rubbish removal services.

To arrange, manage and deliver rubbish removal services at your chosen address.

To process payments and issue invoices, receipts and other billing documentation.

To communicate with you about your booking, including confirmations, reminders, updates or changes to your scheduled service.

To manage our relationship with you, including handling any queries, feedback, complaints or disputes.

To keep records of services provided, for business administration, accounting, and audit purposes.

To improve our services, website and customer experience, including analysing how customers use our services.

To send you information about our services that we believe may be of interest to you, where this is permitted by law and in accordance with your marketing preferences.

To comply with our legal and regulatory obligations.

Data Sharing And Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as data processors on our behalf or, in some cases, as independent data controllers.

Data processors are organisations that process personal data on our instructions. We use processors for purposes such as secure payment processing, email and communication systems, website hosting and maintenance, customer relationship management tools, and IT support services. We ensure that our processors only process your data in accordance with our instructions, keep it secure, and do not use it for their own purposes.

We may also share personal data with other third parties such as professional advisers including accountants and legal advisers, insurers, law enforcement bodies, courts, regulators, or government authorities where we are required or permitted to do so by law.

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other mechanisms recognised under data protection law.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general, we retain customer and booking records for a period that allows us to manage our relationship with you, deal with any queries or complaints, and demonstrate that we have provided our services lawfully. Payment and accounting records are typically kept for a longer period as required by tax and accounting regulations.

When we no longer need your personal data for the purposes for which it was collected, we will securely delete or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply in most circumstances, and are subject to certain exemptions and limitations. Your rights include:

Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may have the right to request that we delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restrict processing: You may have the right to request that we suspend the processing of your personal data in certain situations, such as if you contest its accuracy or object to our use of it.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the absolute right to object to your personal data being used for direct marketing.

Right to data portability: In certain circumstances, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another organisation where this is technically feasible.

Rights in relation to consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the contact details set out on our website or in your service documentation. We may need to verify your identity before responding to your request.

Security Of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees, contractors and service providers who need it to perform their duties, using secure systems and practices, and regularly reviewing our security measures.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.